Terms of service

Last updated: October 5, 2025

OVERVIEW

Welcome to EcoluxLiven. The terms “we”, “us”, and “our” refer to EcoluxLiven.
EcoluxLiven operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide these Services securely and efficiently.

These Terms of Service (“Terms”) govern your use of our Services. By visiting or purchasing from our store, you agree to these Terms and to our Privacy Policy.
If you do not agree, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

You must be at least the age of majority in your country of residence to use our Services.
When creating an account or placing an order, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, colors and textures may appear differently depending on your screen or device settings.
All product descriptions, prices, and availability are subject to change without notice.
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase our products.
We reserve the right to accept or decline your order at our discretion. An order is considered accepted only once payment is processed and confirmed.

If we cannot process or must cancel your order, we will notify you by email.
Your purchases are subject to our Return & Refund Policy.

EU Consumer Right of Withdrawal:
Customers within the European Union have the right to withdraw from their purchase within 14 days after delivery, in accordance with EU law and our Refund Policy.

SECTION 4 – PRICES AND BILLING

All prices are shown in euros (€) and include applicable taxes according to Belgian and EU law.
We reserve the right to modify prices or correct errors at any time without notice.
You agree to provide valid payment details for all purchases and authorize us to charge your chosen payment method.

Prices listed do not include import duties or customs fees, which may apply depending on your location.

SECTION 5 – SHIPPING AND DELIVERY

We offer Free Worldwide Shipping on all orders.
Delivery times are estimates only and may vary based on your region and carrier performance.
Once an order is handed over to the carrier, the risk of loss passes to you.
EcoluxLiven is not responsible for delays caused by shipping carriers, customs, or events beyond our control.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website, including logos, product images, designs, text, and layouts, is owned by EcoluxLiven or its licensors and is protected under international copyright and trademark laws.
You may not reproduce, distribute, or use our materials for commercial purposes without our written consent.

“EcoluxLiven” and associated logos are trademarks of EcoluxLiven.
All other trademarks are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our store may provide access to tools or features from third parties.
We offer these “as is” and without warranties. Your use of any third-party service is entirely at your own risk and subject to their terms and policies.
We are not responsible for third-party websites or links accessed through our Services.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products.
All transactions, however, are made directly between you and EcoluxLiven.
Shopify is not responsible for any issues related to your purchase or product use.
By using our Services, you release Shopify and its affiliates from any claims arising from your transactions with EcoluxLiven.

SECTION 9 – PRIVACY POLICY

Your personal information is collected and processed according to our Privacy Policy.
Because we use Shopify, certain data may also be processed by Shopify in accordance with Shopify’s Privacy Policy.

SECTION 10 – FEEDBACK

If you send us suggestions, reviews, or feedback, you grant EcoluxLiven a perpetual, royalty-free license to use that content for marketing or product improvement.
You agree not to submit unlawful or infringing content. We reserve the right to remove any inappropriate material.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally, there may be information on our website containing typographical errors or inaccuracies relating to product descriptions, pricing, or availability.
We reserve the right to correct any errors or cancel orders if such information is inaccurate, even after submission.

SECTION 12 – PROHIBITED USES

You may not use our Services:

  • For unlawful purposes, fraud, or harassment.

  • To infringe upon our intellectual property or that of others.

  • To transmit viruses, spam, or malicious code.

  • To interfere with the functionality or security of the website.

We reserve the right to suspend or terminate accounts violating these Terms.

SECTION 13 – TERMINATION

We may terminate or suspend your access to our Services at any time for violation of these Terms.
Sections that by nature should survive termination (e.g., Liability, Intellectual Property) will remain in effect.

SECTION 14 – DISCLAIMER OF WARRANTIES

Except as expressly stated, all products and services are provided “as is” and “as available.”
We do not guarantee that our Services will be error-free or uninterrupted.
Applicable consumer rights under Belgian and EU law remain unaffected.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, EcoluxLiven, its affiliates, employees, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
Our total liability shall not exceed the amount paid for the product that gave rise to the claim.

Nothing in these Terms limits your statutory rights as a consumer under Belgian or EU law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless EcoluxLiven, Shopify, and their affiliates, employees, and partners against any claims or damages arising from your breach of these Terms or your misuse of our Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

SECTION 18 – WAIVER & ENTIRE AGREEMENT

Failure by EcoluxLiven to enforce any right or provision of these Terms shall not constitute a waiver.
These Terms, together with our policies, represent the entire agreement between you and EcoluxLiven.

SECTION 19 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our written consent.
EcoluxLiven may transfer or assign these Terms without prior notice.

SECTION 20 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with Belgian law.
Any disputes shall be submitted to the competent courts of Antwerp, Belgium.

SECTION 21 – CHANGES TO TERMS

You can review the latest version of these Terms at any time on this page.
We may update them periodically, and material changes will be announced as required by law.
Continued use of our Services after updates constitutes acceptance of the revised Terms.

SECTION 22 – CONTACT INFORMATION

Questions about these Terms should be sent to:
EcoluxLiven
Email: ecommercesafesales@gmail.com
Website: https://ecoluxliven.com
Registered in Belgium (registration pending)
Correspondence address: Virtual office – to be updated