Shipping policy

Last updated: October 5, 2025

At EcoluxLiven, we aim to make your shopping experience as smooth and sustainable as possible.
We offer free shipping in Belgium, low-cost European delivery, and affordable worldwide shipping.
Shipping costs are already reflected in the product price wherever possible.

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1. Processing Time

Orders are prepared within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
We package each order carefully to ensure safe and eco-friendly delivery.

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2. Shipping Rates & Estimated Delivery Times

Delivery times are estimates and may vary due to customs inspections, carrier delays, or weather conditions.

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3. Tracking Information

Once your order has been shipped, you’ll automatically receive an email with tracking details.
Tracking updates may take 1–3 days to appear after dispatch.

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4. Customs, Duties & Taxes

International orders (outside the EU) may be subject to customs fees, import duties, or taxes imposed by local authorities.
These fees are the buyer’s responsibility and are not included in the product price or shipping cost.

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5. Incorrect or Incomplete Addresses

Please double-check your shipping address before completing checkout.
EcoluxLiven is not responsible for packages lost or delayed due to incorrect or incomplete address details.

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6. Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of delivery at
📩 ecommercesafesales@gmail.com
Include your order number and, if applicable, photos of the package or item.
We’ll respond quickly and help you find a suitable solution.

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7. Eco-Friendly Packaging

All EcoluxLiven orders are shipped in recyclable and minimal packaging.
We reuse and recycle materials whenever possible to reduce our environmental footprint.