🌿 EcoluxLiven – Frequently Asked Questions (FAQ)

You can easily place an order by adding your favorite products to your cart and checking out.

We accept secure payments via Shopify Payments, credit cards, and PayPal.

Need to change or cancel your order?

Please contact us as soon as possible at ecommercesafesales@gmail.com.

If your order hasn’t been shipped yet, we’ll gladly assist you. Once it’s on its way, we can no longer make changes.

You don’t need an account to order, but creating one allows you to track your purchases and enjoy a faster checkout next time.

Yes, we ship worldwide.

We offer Free Global Shipping — all shipping costs are already included in our product prices.

Estimated delivery times:


  • Belgium & Europe: 7–14 business days

  • North America: 10–20 business days

  • Asia & Oceania: 14–25 business days

  • Rest of the world: up to 30 business days

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Please note: delays may occur due to customs inspections or weather conditions.

If your package is lost or arrives damaged, contact us within 7 days at ecommercesafesales@gmail.com with your order number and clear photos — we’ll assist you right away.

You can return any unused item within 14 days of receiving your order.

The product must be in its original condition and packaging.

Return shipping costs are the responsibility of the customer.

To request a return, email us with your order number and reason for return.

Once we receive and inspect the item, we’ll issue your refund within 5–7 business days.

All our products are handcrafted by skilled artisans in Vietnam using natural and renewable materials such as rattan, bamboo, seagrass, and water hyacinth.

Every piece reflects timeless craftsmanship, attention to detail, and respect for the planet.

By choosing EcoluxLiven, you support ethical production and a lifestyle that values both beauty and sustainability.

If you have any questions, collaboration proposals, or wholesale inquiries, feel free to contact us at ecommercesafesales@gmail.com or send us a WhatsApp message via the number listed in our contact section.

We aim to reply within 24 hours on business days.